Greystone is a thriving neighborhood café, bakery, and provisions shop in the South End of Boston.
We are obsessed with good atmosphere, standout food, exceptional coffee, genuine service, and smart business. As a neighborhood café, we have the opportunity to set the tone for someone’s day, and we don’t take that lightly.
We pride ourselves on quality products, offering ethically sourced coffee directly from farmers, cooking up delicious baked goods, gourmet sandwiches, soups and hearty grain-based salads in-house, and selling small-batch pantry goods made by local masters of their craft.
We are building a team of thoughtful, passionate, hard-working, over-achievers, and would love for you to join us!
ROLE OVERVIEW:
Partnering closely with the GM and the owners, the AGM will be responsible for front of house café operations. They will care deeply about creating a warm, welcoming, environment, developing a culture that sets a high standard of service, fostering a work environment in which employees strive to be their best every day, and will have an aptitude for managing the business side of the café. The AGM will be visible on the floor and develop relationships with customers, vendors, and staff alike, while also being responsible for some administrative duties related to buying, inventory management, hiring and managing staff, etc. They will have an unwavering passion for food, coffee, and customer service.
We are looking for someone who embodies the ethos of Greystone, and who is excited to truly partner with us in developing Greystone!
JOB DESCRIPTION:
Responsible for daily FOH café operations and service
Lead the hiring, managing, and development of FOH employees; source, interview, hire, and train new employees
Schedule and supervise shifts, fill-in where needed
Ensure FOH is operating smoothly, efficiently, and accurately; responsible for making sure Greystone standards of service, cleanliness, customer service, and attitude are being met by FOH employees
Staff development; appraise staff performance and provide constructive feedback to improve productivity and service
Create, foster, and maintain a positive work environment, reinforcing the specific culture that is Greystone
Maintain health code standards, ensure compliance with sanitation and safety regulations
Deliver superior service and maximize guest satisfaction; respond efficiently and appropriately to guest complaints
Be the “face of the window”, liaising with guests and staff
Business Operations + Management
Responsible for distinct business tasks; logging receipts/invoices properly
Responsible for managing FOH inventory and ordering from various vendors
Manage catering orders in conjunction with the GM
In conjunction with GM, manage the evolution of the café
Materials Creation/Systemization
In collaboration with the GM and owners, systemize current and future Greystone practices (ex: onboarding and training, ensuring all new hires know “our story”, Greystone standards and expectations, etc.)
Café Oversight and Management
Ensure quality control of products, timeliness, and efficiency of service
Overall awareness of café operation—keeping an eye toward stock levels, noticing customers who have been waiting too long, crisis prevention
Fill-in where needed, including in kitchen on occasion
Other projects, as assigned
QUALIFICATIONS + REQUIREMENTS:
· Minimum one year experience as a manager in a similar environment
· High attention to detail, organized, and clear communication skills
· Strong leadership skills + self-motivated
· Able to manage and maintain a fast-paced work environment, acting as a team-player and staying calm under pressure
· “Owner’ mindset
· Maintain the café’s brand and image through hard work, service, and sincere hospitality
· Weekend availability required
· This position is a 45-50 hour/week position
· ServSafe certified (not required, but a plus)
COMPENSATION:
This is a full-time position, with compensation commensurate with experience and benefits.
