Weekend Manager — GREYSTONE

JOB: WEEKEND MANAGER (20 hrs/week)

COMPANY DESCRIPTION:

Greystone is a thriving neighborhood café, bakery, and provisions shop in the South End of Boston.

We are obsessed with good atmosphere, standout food, exceptional coffee, genuine service, and smart business. As a neighborhood café, we have the opportunity to set the tone for someone’s day, and we don’t take that lightly.

We pride ourselves on quality products, offering ethically sourced coffee directly from farmers, cooking up delicious baked goods, gourmet sandwiches, soups and hearty grain-based salads in-house, and selling small-batch pantry goods made by local masters of their craft.

We are building a team of thoughtful, passionate, hard-working, over-achievers, and would love for you to join us!

ROLE OVERVIEW:

The Weekend Manager will be responsible for running front of house operations on Saturdays and Sundays (potential for Fridays, as well). The job of the Weekend Manager is to ensure that busy weekend days run smoothly and efficiently; manage staff to meet our goals, ensure an exceptional customer experience, and deliver fast, accurate, friendly service. The Weekend Manager must have a keen eye for seeing what is most important in any given moment, the ability to juggle multiple things at once, and an aptitude for stepping into any position. You will be the leader and point person on the weekends for all daily operations. You will partner closely with the GM, AGM, Pastry Chef, Kitchen team, and Owners.

We are looking for a hustler; someone who loves an adrenaline rush and looks forward to moving and grooving non-stop for 10 hr/day. This is not an administrative managerial role—this is an on-the-ground operational role. The job of the Weekend Manager is to execute the high standard of service that we expect at Greystone.

The Weekend Manager will always be visible on the floor and develop relationships with customers and staff alike. They will have an unwavering passion for food, coffee, and customer service.

We are looking for someone who embodies the ethos of Greystone, and who is excited to truly partner with us in furthering Greystone!

JOB DESCRIPTION:

FOH Person in Charge; responsible for daily FOH café operations and service on Saturdays and Sundays

o Manage FOH staff to ensure everything is operating smoothly, efficiently, and accurately; responsible for making sure Greystone standards of service, cleanliness, customer service, and attitude are being met by FOH employees

o Manage the FOH workflow; step in to barista as needed, make sure things are always stocked and ready for service, assign roles and responsibilities, and make sure the right people are in the right place

o Oversee and manage stock levels of everything throughout the day, ensuring we have plenty of iced coffee, syrups, iced teas, etc. made at all times

o Deliver superior service and maximize guest satisfaction; respond efficiently and appropriately to guest complaints

o Maintain health code standards, ensure compliance with sanitation and safety regulations

Café Oversight and Management

o Ensure quality control of products, timeliness, and efficiency of service

o Overall awareness of café operation—keeping an eye toward stock levels, noticing customers who have been waiting too long, crisis prevention

o Liaise with kitchen and bakery staff on product, pars, second bakeoffs, etc.

o Fill-in where needed, including in kitchen on occasion

Other projects, as assigned

QUALIFICATIONS + REQUIREMENTS:

· Minimum one year experience in a fast paced environment

· High attention to detail, organized, and clear communication skills

· Strong leadership skills + self-motivated

· Able to manage and maintain a fast-paced work environment, acting as a team-player and staying calm under pressure

· “Owner’ mindset

· Maintain the café’s brand and image through hard work, service, and sincere hospitality

· Must be able to work Saturdays and Sundays

· This is a 20 hour/week position, with potential for more

COMPENSATION:

This is a part-time position, with compensation starting at $30/hr and commensurate with experience.

If interested, please reach out to greystonecafe@gmail.com

Greystone is a thriving neighborhood café, bakery, and provisions shop in the South End of Boston.

We are obsessed with good atmosphere, standout food, exceptional coffee, genuine service, and smart business. As a neighborhood café, we have the opportunity to set the tone for someone’s day, and we don’t take that lightly.

We pride ourselves on quality products, offering ethically sourced coffee directly from farmers, cooking up delicious baked goods, gourmet sandwiches, soups and hearty grain-based salads in-house, and selling small-batch pantry goods made by local masters of their craft.

We are building a team of thoughtful, passionate, hard-working, over-achievers, and would love for you to join us!

ROLE OVERVIEW:

The Weekend Manager will always be visible on the floor and develop relationships with customers and staff alike. They will have an unwavering passion for food, coffee, and customer service.

We are looking for someone who embodies the ethos of Greystone, and who is excited to truly partner with us in furthering Greystone!

JOB DESCRIPTION:

FOH Person in Charge; responsible for daily FOH café operations and service on Saturdays and Sundays

o Manage FOH staff to ensure everything is operating smoothly, efficiently, and accurately; responsible for making sure Greystone standards of service, cleanliness, customer service, and attitude are being met by FOH employees

o Manage the FOH workflow; step in to barista as needed, make sure things are always stocked and ready for service, assign roles and responsibilities, and make sure the right people are in the right place

o Oversee and manage stock levels of everything throughout the day, ensuring we have plenty of iced coffee, syrups, iced teas, etc. made at all times

o Deliver superior service and maximize guest satisfaction; respond efficiently and appropriately to guest complaints

o Maintain health code standards, ensure compliance with sanitation and safety regulations

Café Oversight and Management

o Ensure quality control of products, timeliness, and efficiency of service

o Overall awareness of café operation—keeping an eye toward stock levels, noticing customers who have been waiting too long, crisis prevention

o Liaise with kitchen and bakery staff on product, pars, second bakeoffs, etc.

o Fill-in where needed, including in kitchen on occasion

Other projects, as assigned

QUALIFICATIONS + REQUIREMENTS:

· Minimum one year experience in a fast paced environment

· High attention to detail, organized, and clear communication skills

· Strong leadership skills + self-motivated

· Able to manage and maintain a fast-paced work environment, acting as a team-player and staying calm under pressure

· “Owner’ mindset

· Maintain the café’s brand and image through hard work, service, and sincere hospitality

· Must be able to work Saturdays and Sundays

· This is a 20 hour/week position, with potential for more

COMPENSATION:

This is a part-time position, with compensation starting at $30/hr and commensurate with experience.

If interested, please reach out to greystonecafe@gmail.com

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